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Dec 6, 2007 1:10 pm US/Eastern
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NYC Subway System Undergoes Management Overhaul
Improved Service Expected From New Policy
NEW YORK (CBS) ―
Amid talks of fare hikes and new subway lines comes yet another major change to the New York's public transportation system. The MTA is overhauling the way the entire system is run, with each subway line under the management of one supervisor.
In the name of customer service, Executive Director Elliot G. Sander announced Thursday a sweeping plan to regroup its current subway system.
"The point is, will we make it better? Will we have an impact? [City Transit President] Howard [H. Roberts] and I are confident this will move us forward, not backward," he said.
It's welcome news for subway riders who felt the initiative is long overdue.
"It's an old system, it needs a lot of overhaul," said city subway rider Regina Flecha.
In agreement with Flecha is Dix Hills resident Adam Bolender: "It's hit or miss. Hit or miss on the day, hit or miss on the time."
Now in an effort to please passengers and improve service, MTA officials introduced two new managers and their deputies. Their task? To oversee just about everything that happens on the tracks and in the trains -- beginning first on Monday with the 7 and L lines.
"I hate to quote Harry Truman, but I guess the buck stops with us and the accountability rests on us as well. I'm very enthused, I can't wait to get started," said new L line General Manager Greg Lombardi.
Goals of the new management include customer satisfaction, cleaner stations, and more timely service. If all goes well, reorganization of management could spread throughout the system's 24 lines over about three years if officials like what they see, Roberts said.
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