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JetBlue Declares Success After Latest Storm

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Feb 26, 2007 11:39 pm US/Eastern

JetBlue Declares Success After Latest Storm

 CBS News Interactive: U.S. Airport Tracker

NEW YORK (AP) ― JetBlue says it successfully weathered its first test of the airline's customer bill of rights.

The discount carrier says the early cancellation of dozens of flights at Kennedy Airport in New York Monday morning ensured crews and planes were in place to resume normal operations by afternoon.

Still, some customers described delays, bad communication from crew members, and general frustration Monday. Some passengers were given $100 vouchers good for any future JetBlue flight and their choice of either a refund or accommodation on a future flight.

JetBlue wasn't the only airline with problems Monday. Delta and American also grounded flights because of a snowstorm in the Northeast.

(© 2007 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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