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Newark Liberty Crew Get Patience Training

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Nov 19, 2008 1:31 pm US/Eastern

Newark Liberty Crew Get Patience Training

Workers Prepare For Holiday Travelers

NEWARK, N.J. (AP) ― Employees at Newark Liberty International Airport are getting a dose of patience and politeness as they prepare to handle the crush of holiday travelers.

They're taking part Wednesday in a program called Resiliency Edge, that has already been used at JFK airport.

The program teaches airport employees how to handle stressed-out travelers, delays and security issues. It's an outgrowth of ''Reclaiming the Sky,'' a nonprofit group that supported aviation workers after the Sept. 11 terror attacks.

Hundreds of airport workers are expected to participate in the training and travelers are welcome to watch.

 

(© 2009 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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