Jul 31, 2007 9:20 am US/Eastern
CPB: iPhone Too Expensive To Fix
Wants Apple To Make Repairs More Affordable
NEW YORK (CBS) ―
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The sleek new iPhone too expensive to fix, according to Consumer Protection Board.
AP
Despite being the newest member to the cell phone industry, and regarded as the most technologically impressive among its competitors, the new iPhone from Apple is still simply a cell phone that's very expensive to fix.
That's why the New York State Consumer Protection Board issued a letter to Apple, urging the company to revamp its customer service policies to make it easier and more affordable for consumers to repair an iPhone.
"A high-end cell phone shouldn't have to have low-end customer service," said CPB Chairperson and Executive Director Mindy A. Bockstein.
In a letter to Apple CEO Steve Jobs, Bockstein addressed the major complaints voiced by frustrated consumers. "Consumers should not have to pay a $79 fee to replace the battery in an iPhone," she wrote.
One solution she proposed would be a redesign to allow a consumer to replace the battery instead of having to send away for a new power supply.
Digg This Story!The CPB is also objecting to the $29 fee that is charged for a temporary replacement phone. They suggest Apple drop the 10 percent restocking fee charged when someone returns an iPhone. "
"We ask that Apple review its practices in disclosing contract terms and conditions, warranties and return policies," said Bockstein. In Apple stores and online, these disclosures should be more prominent and conspicuously displayed.
Making these subtle yet important changes will make the iPhone experience a complete package, an easy product to use and an easier product to fix.
(© MMVII, CBS Broadcasting Inc. All Rights Reserved.)
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